HomeComplaintsLemon Casino - Player is struggling to withdraw his winnings.

Lemon Casino - Player is struggling to withdraw his winnings.

Amount: €8,000

Lemon Casino
Submitted: 13 Mar 2023 | Case closed : 03 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Austria is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.

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Hello I won 8000 eur at lemon casino and did not claim any bonus. However I can't get my money please help

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Dear Fistaisda,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

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Hello, I have successfully registered. Verification by means of ID as with other casinos is not offered here. My mails are not answered and the live chat is not available

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And driver's license, bank statement, confirmation of the report, etc. I sent by email

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When live chat you get no answer nothing ...

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but according to my bank it is not possible to write to me the way you want it

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Thank you, Fistaisda, for the update. Do I understand correctly that your withdrawal was requested on the 13th of March?

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I don't remember exactly. The fact is that the casino always wants other things to verify. I have now spoken to my bank and they should send me the desired document in pdf format in the next few days. I'm curious if there will be a payout. Is possible. Have played in many casinos and unfortunately more and more casinos want you to deposit but not withdraw

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And again the old game I have sent all the necessary documents. Live chat none file

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I fully understand your frustration, Fistaisda. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

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Dear Fistaisda,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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