The player from Austria is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.
Lemon Casino - Player is struggling to withdraw his winnings.
Amount: €8,000
Lemon Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.5
Lemon Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello I won 8000 eur at lemon casino and did not claim any bonus. However I can't get my money please help
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1 year ago
Dear Fistaisda,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
Hello, I have successfully registered. Verification by means of ID as with other casinos is not offered here. My mails are not answered and the live chat is not available
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1 year ago
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And driver's license, bank statement, confirmation of the report, etc. I sent by email
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1 year ago
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When live chat you get no answer nothing ...
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1 year ago
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but according to my bank it is not possible to write to me the way you want it
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1 year ago
Thank you, Fistaisda, for the update. Do I understand correctly that your withdrawal was requested on the 13th of March?
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1 year ago
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I don't remember exactly. The fact is that the casino always wants other things to verify. I have now spoken to my bank and they should send me the desired document in pdf format in the next few days. I'm curious if there will be a payout. Is possible. Have played in many casinos and unfortunately more and more casinos want you to deposit but not withdraw
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1 year ago
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And again the old game I have sent all the necessary documents. Live chat none 
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1 year ago
I fully understand your frustration, Fistaisda. However, I will set the timer for additional 8 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
