The player from France is criticizing responsible gambling tools in the casino. We closed the complaint because the player didn't reply to our messages and questions.
Impossible to close my account because ignore my requests. No responsible gaming. No online chat
Dear celinecel,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.
First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players with gambling problems).
My email address is tomas@casino.guru
Thank you very much in advance.
Best regards,
Tomas