Legzo Casino - The player's balance was voided.

Hello because i send to wrong currency (but they getvthe money) they wanted 50€ fee from me to send the money back my deposit was 47€ and i get freespins i play then after freespins was finished they delete my balance it was 65€ they say you can not cancel bonus money but if i dont camcel it i would gave 2 open bonuses and the freespins was not together with bonus money i activate freespins after cancel bonus from deposit bonus but i could play the freespins

Dear atti38,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Legzo Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Which bonus was claimed on which date? Did the casino void all your balance? Do you still have any active bonus? I will be waiting for your reply patiently.

Best regards,

Nick

the deposit was 05.06 i claimed the first deposit bonus yes they void my winnings from freespins i dont have active bonus

hello

Hello atti38,

As it is still entirely unclear what is the issue, can you please forward your deposit, bonus and betting history together with the communication between you and the casino to nikolas.b@casino.guru?

Hello i send it they have no bonus history and deposit history is my deposit not standing because it was never creditet to my account

My first problem ist i have deposit 47€ but to the wrong network they still get the money but want 50€ fee to credit the money to my account because it was send to weong network

2 . After i play my deposit freespins they cancel bomus and delete the bonus money it was 60€

?

Hello atti38,

Do I understand it correctly that you have entered the wrong address during the deposit and you want the casino to credit it to your account?

Also they deleted the winnings from the deposit bonus but actually you did not deposit as it never arrived to the casino?

1. i use correct adress but wrong currency they get the money but want 50€ fee to credit it in my account my deposit was 47€
2. i deposit my first deposit i get after play the freespins from the deposit bonus i win 60€ but they delete the bonus

i wait now 3 weeks is something happen here?

?

Hello atti38,

I'm sorry but if you chose the wrong currency, why would the casino have to add any balance to your account? It was not their fault that the money was not credited to you and if they did not receive the money from you as you entered incorrect information, they are not obligate to credit the money to you.

Is there anything else we could assist you with?

Of course they geht the money i would not open case if not and there is the other problem that they cancel my freespins wins after winning 60€ from freespins they cancel the bonus money

Hello atti38,

Which free spins bonus did you claim? Is it possible to forward your betting history to nikolas.b@casino.guru?

Dear atti38,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.