The player from Portugal had reported that his withdrawal at the online casino was blocked. The casino had stated that the player wagered on slots, original games, and plinko. The player, however, had disputed this claim, arguing that the casino's terms and conditions did not contain any rules against playing original games. We had attempted to investigate the issue by asking the player for additional details and evidence, but he did not respond. As a result, we were unable to proceed with the investigation and had to reject the complaint.
Legzo Casino - Player’s withdrawal blocked due to alleged wagering issue.
Amount: €445
Legzo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Translation
After attempting to wager on slots and original games, the casino blocked my withdrawal, claiming that I also used plinko to make the wager.
Nowhere in the T&C does it state that the wager goes back to zero if we play original games.
Stay away from this casino.
Automatic translation:
Public
Public
8 months ago
Dear rxkingpro,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legzo Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Did the casino cite any rule to justify confiscating your winnings?
- Could you please advise which promotion you participated in? Please share a screenshot or link of its specific rules if available.
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
