HomeComplaintsLegzo Casino - Player’s deposit is delayed.

Legzo Casino - Player’s deposit is delayed.

Amount: €77

Legzo Casino
Safety Index:High
Submitted: 26 Oct 2024 | Resolved : 05 Nov 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 weeks ago

The player from Portugal had a deposit issue, as a deposit made on 10/25/2024 was still not credited to their player balance due to a claimed payment system issue, despite having sent proof of payment. The player communicated with the casino, which contacted the payment provider, leading to the eventual crediting of €69 after a commission deduction. The issue was resolved and marked as such by the Complaints Team.

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3 weeks ago
Translation

I made a deposit yesterday, on 10/25/2024, around 8 PM, and the money still isn't available for me to play. They say it's a payment system issue. I have already sent the proof of payment, yet they still haven't credited the funds to my player balance.

Automatic translation:
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3 weeks ago

Dear Scp4all,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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3 weeks ago
Translation

Yes, I have already spoken to the casino in question and they have already sent an email to the payment provider.

thank you

Automatic translation:
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3 weeks ago

Dear Scp4all,

Did you also forward the payment confirmation from your payment provider to the casino as a proof of deposit?

Please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru.

Looking forward to your respond.

Regards,

Nick

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3 weeks ago
Translation

Hello good evening, I've already been credited with the money but as I couldn't play because I was blocked for talking to the guru about the case I can't play from 77€ they paid 69€ they deducted the commission.

but everything is fine thank you

Automatic translation:
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2 weeks ago

Dear Scp4all, 


I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 


As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 


Best regards, 


Casino.Guru 

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