Legiano Casino - Player’s withdrawals are delayed.

I am trying to withdraw money, but even though I'm limited to €500 per day and €7000 per month, the casino is not processing my €500 withdrawal requests.

3 requests

€500 on 11/1

€500 on 11/2

€500 on 11/3

Customer support always says the same thing, that the withdrawal requests are delayed, and to be patient, ensuring me that my money is safe with them. But the truth is, they are not processing the requests, and I'm beginning to lose hope.

Is anyone else in the same situation or has been and actually got paid?

Thank you

Dear fabioramosramos7, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

Thank you in advance for your reply.

Best regards, 

Kristina

Good afternoon, I've been waiting for a few more days, and support has always come up with the same excuses. They said they'd pay yesterday or today. Nothing done, I talk to support again, and they apologize and say they'll pay as soon as possible. Always the same answers and they don't pay. 10 working days have passed, and in the terms and conditions they say they process orders within 3 working days

I already withdrew €7,000, the maximum limit for the month of October, and I was waiting for this month to continue withdrawing another €7,000. All in 500€ a day.

I passed the Kyc verification a while ago, and they say the verification is correct.

Thank you for your reply, fabioramosramos7. Did you accumulate your winnings with or without an active bonus?

When did you make the last successful withdrawal and how many days did it take to be processed? Which payment method have you opted for? Was it the same one you used in the past?

I accumulated my winnings without bonuses!

When I made the other withdrawals, it was on time, from one day to the next, including weekends!

The payment method was always the same

To inform you that I have just received in my account the 3 withdrawal requests of 500€

Made on 1/11, 2/11, 3/11!

Back in the hope of receiving the rest.

Let's see how they behave from now on!

I am happy to hear that there has been some progress.

Have you already requested new withdrawals?

I've already requested three more withdrawals of €500, and I'm waiting for the three working days to pass to see if it really was just a one-off delay.

Alright, please keep me updated about any further developments.

Well, as expected, 3 working days have passed and I haven't been paid for these orders. Once again they're making excuses and trying to get us to lose patience and spend the money not to withdraw. According to the accounts, I can't withdraw the 7k that is the monthly limit. They're playing games with their customers! And they continue with the same old phrases, that they appreciate patience and so on.

Once again the delay is going to be tough.

This casino leaves a lot to be desired.

Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear fabioramosramos7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It looks like they're back to normal this month. It took them another 15 days to pay out the three 500€ orders. But now it's back to normal, they processed 500€ in 1 working day.

Could you please clarify how much money you currently have in your casino account? Do you have any pending withdrawals?

Dear fabioramosramos7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.