The player from Portugal is facing issues with withdrawing money from the casino, having submitted three €500 withdrawal requests on consecutive days that remain unprocessed. Customer support continues to assure him that his money is safe, but the repeated delays are causing his to lose hope.
Legiano Casino - Player’s withdrawals are delayed.
Amount: €14,500
Legiano Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
4d 22h 46m 44s
Case summary
2 days ago
Public
Public
6 days ago
Translation
I am trying to withdraw money, but even though I'm limited to €500 per day and €7000 per month, the casino is not processing my €500 withdrawal requests.
3 requests
€500 on 11/1
€500 on 11/2
€500 on 11/3
Customer support always says the same thing, that the withdrawal requests are delayed, and to be patient, ensuring me that my money is safe with them. But the truth is, they are not processing the requests, and I'm beginning to lose hope.
Is anyone else in the same situation or has been and actually got paid?
Thank you
Automatic translation:
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5 days ago
Dear fabioramosramos7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
Thank you in advance for your reply.
Best regards,
Kristina
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4 days ago
Translation
Good afternoon, I've been waiting for a few more days, and support has always come up with the same excuses. They said they'd pay yesterday or today. Nothing done, I talk to support again, and they apologize and say they'll pay as soon as possible. Always the same answers and they don't pay. 10 working days have passed, and in the terms and conditions they say they process orders within 3 working days
I already withdrew €7,000, the maximum limit for the month of October, and I was waiting for this month to continue withdrawing another €7,000. All in 500€ a day.
I passed the Kyc verification a while ago, and they say the verification is correct.
Edited
Automatic translation:
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2 days ago
Thank you for your reply, fabioramosramos7. Did you accumulate your winnings with or without an active bonus?
When did you make the last successful withdrawal and how many days did it take to be processed? Which payment method have you opted for? Was it the same one you used in the past?
Casino Guru is examining the case
