Legiano Casino - Player's withdrawal is delayed.

I won a decent amount of money with them from a $30 +100% deposit bonus. I put in a request for $700 and waited the 3 days that they say to wait. When i see i didnt get the money i went and seen im still pending. I messaged customer support and they said not to worry they have personally informed financial what was going on and i should get it in next few days. Its now been 2 weeks. They dont respond to any emails. Im still in pending waiting with no real idea of whats going on. I know i am verified due to always making sure i verify before i even bother depositing

Dear dexterwidaiko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you contacted the casino to check if further verification is required?

Was it a bonus for the first deposit?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I answered all that in the initial complaint report but ok.

This is my first withdrawl from this casino, i do not need further verification as i always make sure im fully verified before i even deposit with any casino. I had a deposit bonus that i had completed the required playthrough amount on. I have jumped through all their hoops i have crossed my T's dotted my I's and still nothing. They obviously just want to scam people

Dear dexterwidaiko, could you please let me know if you’ve had any further communication with the casino since you submitted your complaint? I have not received any email from you.

Can you confirm if your withdrawal request is still pending, or if there's been any update?

Dear dexterwidaiko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.