Legiano Casino - Player's account is closed and funds are delayed.

I made a withdrawal of 500 and later another one of 500. However, the casino blocked my account and denied me access, meaning I have no idea if I'm going to receive my money or how long it will take them to unfreeze the account and pay me, or if they are even going to pay at all.

Dear rffigueiredo2,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? Have you contacted support and asked for an explanation?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was a player at the casino for a few months, maybe 6 months to be precise, the account was blocked because of a Portuguese expression they thought I wanted to be self-excluded and automatically blocked the account without sense, the balance was obtained in several slots and I was never entitled to any bonuses.

I have a printout of one of the withdrawals but not the other and I know the dates of the withdrawals one was on 27/01/2025 and the other on 28/02/2025.

Thanks for the explanation.

Please understand we might not ask the casino to reopen your account as we believe the casino can close players' accounts for any reason at any time as long as they don't withhold players' funds.

• Have you received any updates since your last post regarding your payouts?

Dear rffigueiredo2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.