The player from Germany is facing an issue with their casino account as the casino requests a transaction history from MiFinity, which they have provided.
Legiano Casino - Player is struggling
Amount: €1,600
Legiano Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
6d 18h 6m 45s
Case summary
5 hours ago
Public
Public
yesterday
Translation
The casino is requesting a transaction history from MiFinity, which I have provided. It contains all the necessary information. I haven't received any notification explaining what the problem is.
Automatic translation:
Public
Public
yesterday
Dear Ringo1488,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly you are struggling to complete account verification in the casino, specifically your deposit method?
- Did you receive any particular instructions regarding the submitting of the proof?
- Could you please share your communication with the casino regarding the topic? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
