The player from Greece has won a total of 4,344 euros and made withdrawals of 1,500 euros from December 6th to 8th, but faces issues withdrawing further funds. Although they are in communication with the casino and have been told verification is unnecessary, the casino cites a large volume of withdrawals as a concern.
Legiano Casino - Player faces withdrawal delays.
Amount: €4,300
Legiano Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Legiano Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 12h 49m 32s
Case summary
11 hours ago
Public
Public
14 hours ago
Translation
I played and won a total of 4,344 euros, making withdrawals of 500 euros each on 6th, 7th, and 8th of December, totaling 1,500 euros. These are not bonus funds or free spins. I have not completed verification because I was told it was not necessary, and I am communicating normally with the casino via live chat where they assure me everything is fine, but they mention a large volume of withdrawals. I don't have a username there because it requires an email and password. Thank you, please do everything you can!
Automatic translation:
Public
Public
11 hours ago
Hello kostis2209,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legiano Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if these are your first ever withdrawals from the casino?
- Have you been in contact with the casino since your withdrawal requests?
- Did you use the same payment method to withdraw with as the one you deposited with?
Looking forward to your answer.
Regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Casino Guru is examining the case
