Legiano Casino - Player faces withdrawal delays.

I played and won a total of 4,344 euros, making withdrawals of 500 euros each on 6th, 7th, and 8th of December, totaling 1,500 euros. These are not bonus funds or free spins. I have not completed verification because I was told it was not necessary, and I am communicating normally with the casino via live chat where they assure me everything is fine, but they mention a large volume of withdrawals. I don't have a username there because it requires an email and password. Thank you, please do everything you can!

Hello kostis2209,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legiano Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if these are your first ever withdrawals from the casino?
• Have you been in contact with the casino since your withdrawal requests?
• Did you use the same payment method to withdraw with as the one you deposited with?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello. Yes, these are my first withdrawals. I have asked the casino several times through live chat why the withdrawal is slow, but they keep telling me excuses, that there is a sufficient volume of withdrawals, another time they tell me that it is in the final stage and not to worry and other things like that. The way I made a deposit is through my own visa card and in this way I also requested a withdrawal to the same visa card.

It's been a week and you haven't responded to me. Have you done anything about my issue?

Hello kostis2209,

Please read carefully my first post (the bottom part).

As your withdrawal is taking unusually long, I will be now forwarding your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

So I waited 8 days to hear that someone else would take over my case. And now what will happen? I'll wait another 8 days for something to happen.?

Hello, kostis2209! Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem. I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We have reached out the casino via other means, so I am prolonging the timer for one more week.

Dear kostis2209,

We would like to kindly confirm you that you don't have any pending withdrawals or active balance in your account as you cancelled and played them down.

If you have any additional questions don't hesitate to contact us.

Kind Regards,

Legiano Casino Team

kostis2209, is the statement above true?

Dear kostis2209,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.