Legiano Casino - Player faces delayed withdrawal request.

26.10,27.10,28.10 I submitted a withdrawal request for €500 and I still haven't received a sensible answer, all the time there are explanations that there are delays in the financial department, they only connect via chat from the boot, they write I don't know what is causing this to happen, I have never been in such a situation and I have played at various online casinos .., I think this is some kind of fraud.

Dear gasior24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Thank you very much for your answer, I will keep you informed about the whole situation😉

It's been over a week since 26.10 and Legiano hasn't even sent a verification request, I have no idea what's still going on with them 😕

Today they paid me all the money, there is still 1500€ left on the account but the limit has been reached and I have to wait. Thank you for your cooperation

Dear gasior24, thank you for the information provided. Please let us know when you request a withdrawal of the remaining funds.

Dear gasior24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.