LegendPlay Casino - Player's deposit has not been credited.

Ladies and Gentlemen

On 04/11/2023 I deposited 50EUR twice TOTAL 100EUR.

The money has been debited from my bank account but has not arrived at Legendplay or has not been booked.

I've contacted Legendplay several times, got a PROMISE a couple of times that I'll get my money back in the next few days, nothing has happened until today, it's been taking more than two months now, very annoying

LG Goran G***

Dear glavasevic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear glavasevic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sehr geehrte Damen und Herren,

bis heute habe ich mein Geld nicht erhalten.

Vor 9 Tage habe ich Kontakt mit meine Bank aufgenommen wegen Nachforschung, vielleicht kommt was raus..

Lg Goran G***

Thank you for your reply, glavasevic. It can take up to one month to trace the lost funds. I will keep this complaint open, so please, let me know if there is anything new.

Dear glavasevic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sehr geehrte Damen und Herren,

Ich warte immer noch auf mein Geld..

Von meine Bank habe ich noch kein Antwort bekommen..

Lg Goran G***

Could you please post here (or forward me) the deposit receipt, a screenshot of your deposit/cashier history from your casino account, and any relevant communication between you and the casino and you and your bank? My email address is kristina.s@casino.guru. Alternatively, you can post it here. 

Dear glavasevic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.