Leetbit Casino - Player's withdrawal is delayed with casino website vanished.

I initiated a withdrawal on the 16th of September and kept sending tickets and receiving replies that everything is fine and that the process is taking time until a week ago, the website vanished and I'm not sure if my IP is blocked or that a huge scam happened and the website shut down.

Dear nsdavidm,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

When was the last time you were able to access the casino website?

When was the last time you communicated with the casino? Have you tried contacting customer support via email since the day you started experiencing problems with accessing the website?

Have you made any successful withdrawals from this casino before and has your account been fully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hey Veronika, thanks for your support. I'll be answering your questions in the order you asked them:

• Roughly 21st of October (+/- 3 days)
• Communicated with a reply on the 9th of October
• I sent multiple emails and received ticket submitted confirmation emails
• Yes I have made multiple withdrawals before and this is the first time such thing arises
• Yes my account is fully verified via the telegram interface with leetbot

I hope this can aid you enough to get my withdrawal process since the request was created and was told mutliple time that it's being processed and needs more time.

Thank you very much, nsdavidm, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear nsdavidm,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Since Leetbit Casino has not yet registered a representative account on our platform, they are unable to respond directly in this thread. Additionally, their website is currently down, and it is unclear whether this is due to maintenance or if the casino has permanently closed.

However, I’ve already reached out to their representatives via an alternative communication channel regarding your issue and am currently awaiting their response. I will keep you updated here as soon as I receive any new information.

Thank you for your understanding and patience!

Best Regards,

Kubo

Dear nsdavidm,

I regret to inform you that I have received information from a former affiliate of Leetbit Casino indicating that the casino has gone bankrupt and is no longer operational. I understand that this is an unfortunate situation, but unfortunately, there is no one to contact at this point. While there remains a small possibility that the casino may eventually honor its outstanding obligations and process pending withdrawals, I am not optimistic about this outcome.

Given the circumstances, I must conclude the investigation, close your complaint as "unresolved" and mark the casino status as "closed".

For future reference, I recommend selecting casinos based on their reviews and ratings to help avoid situations like this. I sincerely apologize that we were unable to assist further in this case.

Best Regards,

Kubo