The player from Lebanon initiated a withdrawal on September 16 and received repeated confirmations that the process was fine, but a week ago the casino's website vanished, causing concern about a potential scam or account block.
I initiated a withdrawal on the 16th of September and kept sending tickets and receiving replies that everything is fine and that the process is taking time until a week ago, the website vanished and I'm not sure if my IP is blocked or that a huge scam happened and the website shut down.
Dear nsdavidm,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
When was the last time you were able to access the casino website?
When was the last time you communicated with the casino? Have you tried contacting customer support via email since the day you started experiencing problems with accessing the website?
Have you made any successful withdrawals from this casino before and has your account been fully verified?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika