Leetbit Casino - Player's withdrawal is delayed.

I withdrew winnings (not attached to bonus) to the same destination wallet I had smash the deposit with. It did not immediately go through as majority of crypto casinos do. I inquired as to this and the casino said they had "launched an investigation". They did not say what it was for . They said it would take up to five business days , which would have brought us to Tuesday of this week. I still have not heard from them. I have sent multiple emails that have gone unanswered. I haven’t received any Kyc requests or requests for additional information. They are simply not responding my request to get my money.

Dear Rosierose812,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please advise if you made any successful withdrawals from this casino before?

Could you kindly specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

When was the last time you communicated with the casino customer support regarding the investigation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Rosierose812,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.