Las Atlantis Casino - Player is struggling to verify account.

I’m trying to verify my identity but it isn’t allowing me to download the form. I need help because I desperately need that money!

Dear Crystal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please describe in more detail what is the problem with the form? Are you receiving any error messages when you try to download them?

Have you tried discussing this issue with the casino directly if there is any alternative solution? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello PickleCrick,

Thank you for your feedback.

Please be informed that you are always welcome to contact Customer Care Team in chat / over the phone / over the email in case of any issue, and they will be glad to assist. I’ve been in touch with a concerned Casino department to get more details regarding the matter and was informed that you’ve been emailed with a list of required documents in order to pass the KYC procedure as well as all forms attached in PDF for your convenience. Also please note that minimum amount for a Payout request is $150.

Should you have any questions please let us know.

Regards,

Las Atlantis Casino Team

Dear PickleCrick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.