Las Atlantis Casino - Player has received only part of his withdrawal.

I submitted my max withdraw of $2,500 and they only paid me $500.

Hello Tyler,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you accumulated your winnings with or without an active bonus? Could you please advise if the rest of your winnings have been returned to your casino account?

Have you received any explanation from the casino regarding this issue?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

there was no bonus active. I have around $17,000 in my casino account from 4,000. The rest of the funds not paid out we’re returned to my account. I tried to make a $2,000 withdrawal again so we will see how it goes this time.

Hello Tyler,

Thank you for your feedback.

Please be informed that Casino reserves the right to divide large payments into smaller units that can be paid out according to the Casino’s payout limits and the Player’s current Customer Level (please refer to Las Atlantis Terms and Conditions, Payouts, Article 10). I’ve been in touch with a billing representative regarding the matter and was informed that your Payout plan will be reviewed.

Regards,

Las Atlantis Casino Team

Hello everyone,

Thank you for your reply and assistance, Las Atlantis Casino Team.

Tyler, please, let us know if there is anything new regarding your withdrawal.

Dear Tyler,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.