HomeComplaintsLas Atlantis Casino - Player complains about unfair treatment in the casino.

Las Atlantis Casino - Player complains about unfair treatment in the casino.

Amount: $698

Las Atlantis Casino
Safety Index:High
Submitted: 01 Aug 2023 | Case closed : 15 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the US criticizes her experience in the casino. We closed the complaint becasue the player didn't reply to our messages and questions.

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1 year ago

I need reciprocity it seems all they do is take Americans for granted & give nothing in return & it's not fair cause there are competitor Casinos that don't rob Americans for their Bitcoin. These cash back bonuses are unethical & a waste of time cause it's really our money anyway. I calulated 2day worth of play & theres never Management or Casino Hosts when u need them. They let their phones aggravate the hell out of you & lie about having Cash Back Las Atlantis is Loss Atlantis nobody is winning here but them. The games are Trash & take every bit of your deposit so they can make u playthrough thousands of dollars before seeing any winnings. Their terms & conditions are going to get their website taken off the internet if they keep taking advantage of Americans Crypto wallets. They don't let you use credit cards & refuse to let you Cash Out using the Bitcoin address you give them. There is nothing wrong with CashApp & Robinhood they constantly act like they don't understand your concerns of exploitation.

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1 year ago

Dear NikkiSparkle,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Las Atlantis Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

Could you please advise what the disputed amount  $698 represents in this situation?

I will be waiting for your reply patiently.

Best regards,

Tomas

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1 year ago

Dear NikkiSparkle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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