Las Americas Casino - Player's withdrawal of winnings is delayed.

The site does not deposit my earnings, they do not have a license, everything that says is a lie, do not trust them, they will never give me 7666$.

Dear Luckyim,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

Dear Sir,

Thank you very much for your attention, my account and documents have been approved, but I have been sending e-mails for days to withdraw my earnings, I connect to live support, no one responds to me, I ask, they say it is approved, they cancel it.

There is no license stamp on their website

I need this money and I'm so sorry that this site does this

Dear sir, my account has been approved, I accidentally sent you the wrong picture in my previous reply, now I have created a withdrawal request again, but there is no response, can you help me, thank you.

Dear Sir, I wanted to withdraw my money as Bitcoin, but unfortunately we do not send money on the weekend, they say our withdrawal limit is 1000 $.

I have already made demands for $1000 each. My aim is not to take things to court, but they insist on doing this, can you please help me?

I understand your frustration. Could you please advise the exact date when your withdrawal was requested? Thank you.

Dear Luckyim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.