Las Americas Casino Review

The player from Germany requested a withdrawal of 500€ and provided all the necessary documents. However, there has been no response from the casino since then. The complaint was closed as the player stopped responding.

The player from Germany requested a withdrawal more than 2 weeks before submitting this complaint. Unfortunately, he has not received his winnings yet. Since the player has stopped responding to our questions and comments, we had to reject the complaint.

The player from Russia has requested a withdrawal two days prior to submitting this complaint. After the complaint had been opened, player has received two of three withdrawals. Therefore, the disputed amount was decreased to 500$. However, attempts to contact the casino have been unsuccessful and the complaint has been closed as unresolved.

The player from Japan was facing issues with receiving his withdrawal of 2,000€, even though a second withdrawal for 874.6€ had been received. The Complaints Team had advised the player that withdrawal delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. They suggested the player wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player later confirmed that the payment had been received and the issue was resolved. Consequently, the Complaints Team closed the complaint as 'resolved'.

The player from Bulgaria had her account blocked without further explanation. The remaining balance was held by the casino. The casino decided to stop providing its services to the player and close her account. Meanwhile, her account was temporarily reactivated, and she was provided with the option to withdraw the remaining balance. The player confirmed that the funds were already paid. We consider the complaint resolved.