The player from Bavaria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
Lapilanders Casino - Player’s winnings haven’t been received yet.
Amount: €3,700
Lapilanders Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hi I'm Keejan, fell for lapilanders casino like many others. Deposited €400 at the beginning and went up to €3700. After that I wanted to cash out right away, okay. You have to verify yourself, that's understandable, I did it. Then I saw a withdrawal being cancelled. I had to verify myself again, which took a long time, but was also successful. Despite this, all withdrawal attempts were cancelled. After reading the reviews, I was appalled. I just got frustrated
played on and lost a lot. I idiot then paid in again (400€) because I just couldn't believe it. I don't understand why the withdrawals were cancelled. That's what made me keep playing with the aim of losing my winnings so I can't walk away with €3700. Will I even see my money or this prize? Thank you 👍🏽
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1 year ago
Dear keejan,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Hello again. I've lost everything since then. And I would be permanently banned from Lapilanders and no longer have access to anything. I also didn't know that playing online slots is illegal if the casino doesn't have a license in Germany. Since I made my winnings in sports betting and lost everything in the online casino, I'm wondering if this doesn't need to be refunded. The casino only has a license in Malta and as far as I know that's not enough. Thank you 😆
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1 year ago
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I wanted to let you know that this casino will no longer contact me. 🙋🏽
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1 year ago
Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Please, let me know if there is anything else we could help you with, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.
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1 year ago
Translation
Hello, I am aware that it was my own responsibility to continue playing. But according to the current state gambling treaty, it's illegal to let me play at Lapilanders, and I just didn't know that. According to the GlüStV, you can make a maximum of €1 spins. I made €2, €3, €5, €10 spins. According to the GlüStV, a break is mandatory after 60 minutes of continuous play. Lapilanders doesn't have that. According to the GlüStV, no autospins may be made, this is also possible at Lapilanders and I did it too. I didn't know anything about that at the time of playing. And lastly, there must be a 5-second break between each spin, which wasn't done at Lapilanders either. Therefore, I am requesting a refund as I gambled unknowingly at an illegal online casino. (Illegal in Germany according to GlüStV) I hope that could help 👍🏽
Many Thanks
Keejan
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1 year ago
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
Unfortunately, since this casino doesn't have a German license, we are not able to proceed with this case. I can only recommend you to do better research next time and play only in the casinos licensed by The Interstate Treaty on Gambling. Please note, that in addition to sports betting, virtual slot games, online poker, and – albeit limited – online casino games are thus now licensable in Germany. Currently, 33 licensed sports betting operators are active on the German market, and further licensing procedures are pending. If I'm not mistaken, the first, and only, licensee for the operation of online slot machines is Mernov Betriebsgesellschaft mbH. Unfortunately, it is the only company for now.
Since you have lost your funds, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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