HomeComplaintsLapilanders Casino - Player’s winnings have been withheld.

Lapilanders Casino - Player’s winnings have been withheld.

Amount: €1,000

Lapilanders Casino
Safety Index:Low
Submitted: 02 Jun 2022 | Case closed : 18 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany had the withdrawal rejected without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

file

Hello

I deposited 200 euros at Lapilanders and got 200 euros bonus.

My account is fully verified and bonus requirements are met. Withdrawals keep getting canceled.

can you help me here

Thanks

Automatic translation:
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2 years ago

Dear Talel,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

 

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2 years ago

Dear Talel,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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