The player struggles to verify as the document the casino requested does not exist anymore. The complaint was closed as the player stopped responding.
Lapalingo Casino - The player struggles to verify.
Amount: €800
Lapalingo Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have a problem with the Lapalingo Casino I've been playing for 3 years because without any problems all of a sudden they want to verify a deleted Paysafe account from me I have already provided the necessary proof that my account has been deleted but it crosses my mind that it is a scam
Automatic translation:
Public
Public
2 years ago
Hello samyeisteee,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lapalingo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if the e-mail from paysafe which you provided to us was rejected by the casino? Can't you request from paysafe an e-mail where they would confirm that the account really did belong to you and it was closed (ID or reference number of the same account you used in the casino before).
Looking forward to your answer.
Regards,
Nick
