The player from Germany has been experiencing difficulties activating her bonuses inside the account. After bringing this issue to the support’s attention, the player was prompted to provide additional documents for the account verification. We rejected the complaint because the player didn't respond to our messages and questions.
Lapalingo Casino - Player has been struggling to active her bonuses.
Amount: ??
Lapalingo Casino
Safety Index:LowSafety Index
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4.8
Lapalingo Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Good day,
Nothing really earth-shattering, but Lapalingo always sends me beautiful ones
e-mails with bonus offers etc. But for whatever reason, what is offered to me in the e-mail is not offered in my account. In other words, if you get a bonus or something else, this is activated via the bonus symbol that lights up green. Unfortunately, the bonus symbol never lights up on me. Contacting the support was always an absolute cheek on the part of the support. You get sucked, please delete your cookies etc. blah blah blah ... but the problem is never solved. It is said that you will check and forward and you cannot book a bonus afterwards.
The funny thing is that a few weeks ago this was no problem for me to book my bonus afterwards. I have described my concern to the support man. Thereupon he simply gave me the instruction to make the deposit and to report back to him afterwards. No sooner said than done, he booked this bonus afterwards. The two others from support with whom I have to mess around every time because they are simply unable to do their demanding job properly, like Mr. Max Müller and Mrs. Silvia Matters from support !!! Yesterday Mrs. Matters really shot the bird. I told her again about this problem that I would like my deposit bonus and so the bonus symbol does not work and what should I do now. Then she simply wrote me a number and then you can activate the bonus yourself using the bonus symbol.
Then I asked since when would it be like that or maybe it would be new that you did not have to activate the bonus as before before using the bonus symbol. No problem, just sign up again after making your deposit.
No sooner said than done Mrs. Matters denies everything that she advised me before and that she cannot help me and immediately passed me on to Max Müller. And of course Max Müller made a fool of himself and said he couldn't help me and it would have to be forwarded to the marketing department etc.
Instead of getting an email from Lapalingo the next day explaining the problem to me and why this shitty bonus symbol doesn't light up for me?!?!
No I get 4 emails that you have to check my identity AND the OBERHAMMER
PART 1
We would like to ask you to balance the chargeback amount of € 124.95. Please contact our customer service chat and then please deposit the amount of € 124.95 in our casino. This assigns the payment to the missing direct debit. Thank you in advance.
YOU WANT TO FUCK ME COMPLETELY !!!!
I paid every damn time with paysafecard so how is that supposed to work !!!!!
email No. 2
We still need a current proof of address from you, e.g. an invoice or bank statement with your name and address and a visible date. The documents must not be older than 3 months.
We still need the front and back of your ID card.
Please make sure that your ID card must not be cut and must be in color.
email No. 3
You made a deposit using a credit card. We therefore ask you to upload a copy of the front and back of your credit card.
IMPORTANT: The first 6 and last 4 digits must be legible on the front. The remaining digits MUST be made unrecognizable. The validity date must be visible.
The CVC / CVV code on the back of the card must also be made unrecognizable. The numbers that were made unrecognizable on the front must not be visible on the back.
The credit card must be signed!
If you send in a copy with the CVC / CVV code legible, we must delete the credit card and you cannot verify it
email No. 4
As part of our verification process, before processing a withdrawal, we still need to verify the e-wallets you used to deposit on our site. Neteller / Skrill - A screenshot from your e-wallet portal with the following visible information: first and last name, account ID number and your home address. All information can be found under the category Settings> Account. We need a screenshot of Settings> Account with the following data: The EcoPayz logo, your name, address and email address. The second screenshot must include the My Account view with your name and account number.
The following document is still required:
Bank or payment provider: In order to verify a bank account that was used to make payments to the player's account, we need a bank statement that is not older than 3 months and contains the following information: account holder, bank name, IBAN and BIC.
RIDICULOUS
Automatic translation:
Public
Public
4 years ago
Dear Urusla,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that since you have created your account it was verified successfully? Which payment method you’ve been using to deposit funds in to your account? Was it Paysafecard only? Additionally, if there is any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. Specifically, I’m interested in the topic of missing direct debit of €124.95.
I hope we will be able to help you to resolve your problem as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
