Lance! Betting Casino - Long withdrawal verification process issue.

The casino's games are hacked from servers and game providers. They make withdrawals as difficult as possible. The identity confirmation takes far too long, over 72 hours for confirmation even when sending documents and photos via chat. Furthermore, their customer service is terrible.

Dear flavioroy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lance! Betting Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain if your casino account is accessible to you? Do I understand correctly you requested a withdrawal from the casino, that is currently pending?

Have you contacted casino support regarding the issue? What was the casino's response?

What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear flavioroy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.