Lamabet Casino - Player's withdrawal request has been delayed.

I chose Lamabet to play at based on the high rating and my fellow gambling community feedback received from Casinoguru.

i opened my Lamabet account and made my first two deposits using Interac eTransfer through Gigadat. I then proceeded to complete the ID verification which was the tip of the iceberg to what was to come.

I was assigned a VIP Manager Jimmy who advised me what else was required. I provided a selfie with my current passport, bank statement, and screenshot of the deposits through Gigadat. Jimmy confirmed that I was fully verified.

I played quite a bit, made a few deposits using ApplePay, and was fortunate enough to win $10000 CAD. I attempted to make a withdrawal and all the requests were immediately canceled. I immediately contacted support through email and they referred me to Jimmy who advised that a) Deposits must be played through 3X b) Proof of ApplePay payment with name, date, and deposit amount.

I provided screenshot from the Credit card attached to my ApplyPay showing name, date, and deposit amount, in addition to the Device details on my iPhone, screenshot from my Apple Wallet with transactions, and images of the front and back of my credit card. All were declined and now I must seek the support of CasinoGuru to help me hopefully resolve this unfortunate situation. I am sharing my story to help the CasinoGuru community not have to go through this poor client experience.

Dear Omnistylz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lamabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your name specified on the credit card you used for deposits?
• Have you completed the necessary 3x deposit amount wagering requirement?
• Have you asked for a reason why your documents were not accepted?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good day,

The ID verification and ApplePay proof of payment has been resolved. The matter is now considered closed. Thank you for initiating the review on my complaint.

Dear Omnistylz, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Tomas

Casino.Guru