The player from Italy reported that Lamabet was holding a withdrawal of 700€ and sought guidance on how to proceed with the issue. The Complaints Team attempted to clarify the situation by requesting additional information regarding the withdrawal request and KYC verification. However, due to the player's lack of response to the inquiries, the complaint was ultimately rejected for insufficient information.
Lamabet Casino - Player's withdrawal is delayed.
Amount: €700
Lamabet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
Good morning,
Lamabet continues to keep my withdrawal of 700€ on hold.
Could you please let me know how to proceed?
Thank you.
Automatic translation:
Public
Public
4 weeks ago
Dear lucaferrero97,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please specify when exactly you submitted your withdrawal request?
Have you made any successful withdrawals from this casino before?
Could you please confirm if you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
