Lalabet Casino - Player's refund has been delayed.

Hello,

On 18th of September I have requested a refund from Lala.bet Casino. After successfully passing the KYC verification and provision of all my documents, I have recievd and email from Lala.bet (attached to the case) where my banking details were requested and confirmation have been given that the refund will be transferred soon.

However I have not recieved anything up to day. The agent in chat were also not able to confirm whenever transfer were made or not.

I would like tonopen the case and request your support in the resolution of the dispute.

Regards

Hello Rg1987,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lalabet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Why did you request a refund from the casino? How much is your current real money balance on your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Many thanks for uour message and as requested, please see below reply:

- Casino confirmed that KYC successfully completed on 21st of August.

- refund were requested due to the unavailability of licence to operate in Netherlands. That honestly a huge problem for all Ducth players, specifically those who does admitted the gambling problem and excluded themselves with Crunks. All casinos (online and physical) licenced in Netherlands are checking whenever you are excluded or not prior to allowing your entrance.

- there were no funds left on my account.

- last time I have communicated with Casino on 29th of September. Initially support team returned a standard answer "please wait", but after second message and when I have already logged the complaint, I have recieved below attached.

With the above answer and the way that Lala.bet is communicating, I do believe my case is in process, however, to avoid any unexpected delays due to the unexpected reasons, and potential loss of communication with the Casino representatives, I would like to keep a case open and will be more than happy to confirm when I will recieve my funds.

Regards

Hello,

I'm more than happy to close the complain. Money recieve djusf now. It is less than requested but I understand that Casino did take some fees. Which is also fine for me.

Regards

Dear Rg1987,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru