On the 1st of July, I requested a refund. After months of not hearing from them, I received an email that my refund was fully approved, They asked for my bank information and I sent out my bank information. I asked when the payment would be made but after that, I didn't hear from them again.
I then went on the live chat to ask when the payment would be made. The agent told me that the refund request was still not approved and they needed more time, then I mentioned I did get an email saying that it was approved, then he changed his story and said oh yes the refund is approved we just need more time to make the payment.
This whole thing is making me not trust the casino, so I would like a 3rd person to intervene so they don't scam me.
I have evidence: I have the email they sent me that my refund is approved, I also have the chat transcript with the agent.
On the 1st of July, I requested a refund. After months of not hearing from them, I received an email that my refund was fully approved, They asked for my bank information and I sent out my bank information. I asked when the payment would be made but after that, I didn't hear from them again.
I then went on the live chat to ask when the payment would be made. The agent told me that the refund request was still not approved and they needed more time, then I mentioned I did get an email saying that it was approved, then he changed his story and said oh yes the refund is approved we just need more time to make the payment.
This whole thing is making me not trust the casino, so I would like a 3rd person to intervene so they don't scam me.
I have evidence: I have the email they sent me that my refund is approved, I also have the chat transcript with the agent.