Lalabet Casino - Player's deposit is not credited.

LalaBet Casino - Instant deposit not credited over a week now

68 hours left for LalaBet Casino to respond.

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COMPLAINT INFO

Disputed casino

LalaBet Casino

Reason

Amount not credited

Amount

€ 100

DANIELBOR

POSTED ON AUGUST 15, 2023

I have uploaded 100€ to lala.bet on the 8th of Aug using my bank app and bancontact method which they offer on their site and it is still not credited to my account. It's been more than a week if waiting time.

The process is that you choose you payment method, than they direct you to a provider (Lunu - crypto transactions) than you have to transfer the money to a specific bank or provider (zen.com) through your bank app. The whole process takes a verification from Lunu than 2-3 clicks and the money is transferred.

After waiting few hours, I contacted lala.bet support who told me that they are working on it, I will get it soon. They are giving me the same answer, even today. No other details, no additional informationhas been provided to me.

After 4-5 days have contacted Lunu support and Zen.com. Lunu Support was really responsive and told me that the transaction was successful.

Zen.com still trying to figure out where is the issue, but no additional detail or information so far.

Lala.bet is still telling me that the transaction is pending..

I have provided all the info and pdf that I have from my bank that my money was sent successfully, it was instantly taken off my bank account.

It is a painful case because to be completely honest, I am almost broke and I still have to be in a situation like this.

I do not recommend this casino to anyone until I don't see my case resolved.

Dear danielbor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting your payment provider first. Since you’ve already done that, would you be so kind and forward me an official statement from the payment provider(s) together with any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristina,

As I was writing you the email with the information you've asked for, I contacted lala.bet casino's live chat and after doing that, they credited me the 100€ deposit.

I truly hope they credited because there was a real problem and not because I wrote 2 official complaints.

Thanks for making this website and giving me a chance to express myself in such a case, you can close this complain.

Dear danielbor,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru