The player from Brazil had his account with Lala.bet casino closed. The casino accused him of owning duplicate accounts, and refused to pay out his 1200€ balance. The player denied the allegations and offered to provide documents for verification, but the casino showed no interest. He confirmed that he was involved in sports betting. We were unable to assist in this matter as our expertise lay in online casino complaints, not sports betting. We recommended other websites that might have been able to help him and sent him the list via email.
Lalabet Casino - Player's account and winnings confiscated by Lala.bet casino.
Amount: €1,200
Lalabet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
Translation
I am seeking help and cooperation to address the issue I am facing with the Lala.bet casino.
The Lala.bet casino has taken an aggressive approach towards me. Shortly after I won a few bets, they abruptly closed my account, accusing me of having duplicate accounts and refusing to pay out my balance of around 1200€ ☹
I have been in communication with them, asking that they provide proof to support their accusations and to pay out my balance. However, I am continually met with generic responses that offer no explanation ☹
I even offered to provide my documents as it would certainly help confirm my identity, but they are not interested.
They accuse me of wrongdoing without proof, yet they do not request any kind of identification document to verify my identity ☹
This harsh behavior clearly suggests that their goal is to avoid paying out my 1200€.
I am requesting assistance and am fully prepared to cooperate in any way necessary. I simply want to receive my money and have this matter resolved!
I have not wronged anyone, harmed anyone, yet I am being blatantly robbed and wronged by this Lala.bet casino ☹
Thank you
Automatic translation:
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5 months ago
Dear Gustavgut,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lalabet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please advise if you have filled out your casino profile with all the personal information, or was your profile empty?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
Translation
Hello, I confirm and affirm that there is no one in my family who has a lalabet casino account and I am entirely at the disposal of lalabet casino to send my documentation so that they can be even more certain that I no longer have any lalabet account, nor do I have people from family at lalabet!
YES, my lalabet profile is duly filled out with my information, name, date of birth, residence,........
At lalabet I played sports betting.
I thank casinoguru for his help and I hope that lalabet will also help resolve this situation, I am available for everything to be clarified, I just want to receive my €1200 and for this whole situation to be resolved.
It should be noted that Lalabet has not asked me for a single document so far, he accuses me of duplicating my account without having asked me for a single document! I even offered to forward my documents but they ignored my suggestion.
thanks
Automatic translation:
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5 months ago
Thank you for your reply, Gustavgut.
I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focused on sports betting.
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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5 months ago
Translation
Thank you for your answer, I thought casinoguru also helps in these situations 🙁
Yes, if possible, leave me links to these sites where I can request help with this problem, I will be very grateful.
thank you very much
Edited
Automatic translation:
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5 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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