Lalabet Casino - Player disputes partial refund after account duplication.

Hi,

I had an double account at this casino by accident. I informed them and they told me that I would get all my money back. However I only got a percentage back and not all our money. I informed them that this is not right but they keep sticking to the percentage that that is how much money I deposited on my account. They promised me that I will get all my deposited money back. What should I do? I also already have an lawyer on this case

Hello 123fad,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lalabet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how could you create 2 accounts by accident? How much did you deposit in total and how much did the casino refund to you? When was the last time you spoke to the casino and what was it about?

Please note that in such cases, the casino is not obligate to refund anything back to the player as it's a breach of terms to create multiple accounts. In some cases, the casino may refund the last deposit back to the player.

Looking forward to your answer.

Regards,

Nick

Hi,

I have many casion accounts and I thought that I did'nt had one yet on Lalabet. I won an amount on Lalabet and then I asked to them if I had another account at the site which was the case. I contacted them that I had two accounts and they would refund me my money back.

I spend in total 27.720 euros on Lalabet on the accounts I did'nt get a full refund yet. I got 3.350 euros back and withdrew 15.000 euros. So I need to get 9.220 euros to get the total back. I had yesterday for the last time contact with the casino and they said that the full amount was refunded, which was'nt the case.

Hello 123fad,

Unfortunately as you did break the casino terms, they had the right to void your balance. In most cases, the casino refunds only the last deposit of the player and not more.

Please be sure to double check any registration in the future and it is best to contact the casino before registering there whether you have an account there already or not if you claim that you play in many and can't remember all of them.

Is there anything else we could assist you with?

Dear 123fad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.