The player's winnings were voided for alleged breaching the max bet rule. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.
Lady Linda Casino - The player's winnings were voided.
Black points: 493
Amount: €3,396
Lady Linda Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
I won €3396. Suddenly the account balance was set to 0€.
the support pointed out to me that I can play with a maximum of 30% of my last deposit amount.
the amount was 30€, the Heist I should play with 9€
However, I only played with €6, so taking away the entire balance is not legal
Automatic translation:
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2 years ago
Hello Djing,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lady Linda Casino. Please allow me to ask you a few more question before we would move forward.
How many deposits did you make exactly into the casino? Did you have any remaining balance left before your last deposit? Could you please forward your deposit history to nikolas.b@casino.guru?
Based on this term:
Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play. Including purchasing in-game features including but not limited to free spins with a total bet amount of 30% or greater than the value of the deposit.
If you had any other deposits before your last one and it was lower than 30€ then the 30% rule might have been applied to the previous deposit so if i.e deposited 10€ the max allowed bet would be 3,**.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Before the last deposit, I had made 2 more deposits of €30 each.
I still had €8.46 in my account when I made my last deposit.
I sent you the exact payment history by email.
Automatic translation:
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2 years ago
Hello Djing,
Thank you for the additional information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello, Djing,
I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Lady Linda Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Lady Linda Casino Team,
Could you please explain the player's situation in more detail? Why were his winnings confiscated? If we are talking about breaching the casino's Terms and Conditions, can you also send me relevant evidence supporting the casino's decision?
It is possible to share the necessary data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.
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2 years ago
We would like to ask Lady Linda Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.
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2 years ago
Dear Djing,
Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Branislav, Casino.Guru
