Lady Linda Casino - Player’s struggling to complete account verification.

I want to withdraw my amount of 1400 euro. They are saying that i need to verify my account but it is still not verified even though i uploaded all the necessary documents, and my emails are not being answered.

I don't know what to do now..?

Dear Eric,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, thank you for you response, i have managed to verify my account after uploading 20 different documents while at other casino's it was verified with 3 documents. However i have now reqeusted a withdrawal on 30-01-2022 on 3.30 pm of 500 euro of the 1400 because 500 is the max. You can do at the time which is ridiculous.

I have seen that many people have problems with the withdrawals pending/receiving the amount on their bank account. I hope i will not have the same problems but i don't have high hopes of that to be honest

Thank you, Eric, for the update. I'm happy that your account has been successfully verified already. Please bear in mind, that depending on your chosen payment method, withdrawal can take up to 14 days. Please keep me informed about any further developments.

14 days? I have never experienced that with no other casino's with Ideal payments for a IBAN bank account....

What is your experience with this casino is this a legit casino?

Dear Eric,

I'm sure you have checked already our review for this specific casino (here).

I'm truly sorry but I'm not able to help you at this time any other way. Please bear with me a bit longer.

Hello Eric,

Have there been any developments since our last conversation?

Hi,

I am waiting since 02-02-2022 on the withdrawal and nothing received yet on my bank account, they are telling me everytime it will be received soon etc but still haven't received the amount i am getting tired of them

Thank you very much, Eric, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Eric,

I am sorry to hear that your withdrawals have been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Lady Linda Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Lady Linda Casino Team, could you please state the reason why the player's withdrawals have not been fully processed yet and when can he expect the payments?

Thank you in advance for providing the information.

Hi,

After 100 emails sent it has arrived today on my bank account, thanks for the help and your time!

Great news, Eric! Thank you very much for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru