The player from Germany has requested a self-exclusion. Unfortunately, the enquiry was ignored and accout reopend after 7 days. Casino didn't respond.
Lady Linda Casino - Player’s attempt to self-exclude from the casino has been overlooked.
Black points: 175
Amount: €735
Lady Linda Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
The scammer site didn't pay out my money for days, then I gambled away the money and wanted to have my account closed permanently because I'm addicted to gambling, but the operator opens my account again after 7 days
Automatic translation:
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2 years ago
Dear Pedda11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward emails or screenshots showing that you have sent a request for a self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Thank you, Pedda11, for your email. Could you please advise if you deposited any funds after December 9th? Is your account still accessible now?
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2 years ago
Translation
Yes, after December 9 I deposited a lot of money, then wrote to them again that they should permanently delete my account and it was only shut down for 30 days after that it is open again.
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2 years ago
Could you please forward a screenshot of your cashier/deposit history to petronela.k@casino.guru or upload it here when replying?
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2 years ago
Thank you, very much Pedda11, for the forwarded screenshots. Do I understand correctly that you have had some withdrawals after the 9th of December as well?
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2 years ago
Translation
Additional comments from the player:
"Yes I tried to make a withdrawal but because it was a long time in the processing phase I canceled the withdrawal every time and continued playing because I am of course addicted to gambling, there has not been a single successful withdrawal since I registered with the site"
Automatic translation:
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2 years ago
Thank you very much, Peda11, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Peda11,
I looked at your complaint and will do my best to help you. I would like to invite Lady Linda Casino into this conversation. Casino, can you please specify what is the problem with the player’s self-exclusion?
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2 years ago
We would like to ask the Lady Linda Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
