Lady Linda Casino - Player’s attempt to self-exclude from the casino has been overlooked.

Die Betrüger seite hat mein geld über tage nicht ausgezahlt, dann hab ich das geld verspielt und wollte mein konto dauerhaft schließen lassen weil ich spielsüchtig bin aber der betreiber macht mein konto nach 7 tagen wieder auf

Dear Pedda11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward emails or screenshots showing that you have sent a request for a self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you, Pedda11, for your email. Could you please advise if you deposited any funds after December 9th? Is your account still accessible now?

Ja nach 9 dezember habe ich noch eine Menge geld eingezahlt, dann wieder denen geschrieben das sie mein konto dauerhaft löschen sollen und es wurde wieder nur für 30 tage stillgelegt danach ist es wieder offen.

Could you please forward a screenshot of your cashier/deposit history to petronela.k@casino.guru or upload it here when replying?

Thank you, very much Pedda11, for the forwarded screenshots. Do I understand correctly that you have had some withdrawals after the 9th of December as well?

Additional comments from the player:

"Ja ich habe versucht eine Auszahlung vorzunehmen aber weil es lange in der Bearbeitungsphase war hab ich die Auszahlung jedesmal abgebrochen und weiter gespielt weil ich natürlich spielsüchtig bin, es gab seit meiner Anmeldung bei der seite keine einzige erfolgreiche Auszahlung"

Ja wäre ich einverstanden

Thank you very much, Peda11, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Peda11,

I looked at your complaint and will do my best to help you. I would like to invite Lady Linda Casino into this conversation. Casino, can you please specify what is the problem with the player’s self-exclusion?

We would like to ask the Lady Linda Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.