Lady Aida Casino - Player’s struggling to complete KYC verification.

I have been asked for several documents, of which I have completed and sent to them however they're constantly asking for more and more documents wanting to hand write completely and sign documents, I have done so but they've decided because I didn't write down my whole credit card number for every single deposit line that they are rejecting my withdrawal.

I've deposited £260 in several deposits... they never once asked for my details! However as soon as I won £60 off their free bonus they decided they need all my details in order to allow me to cash out my £60... I have complied with everything they asked but they keep adding more terms each time I've given them what they asked. They're so desperate for my £60? I've accepted the £200 loss and just wish to stop playing on their site simple as that.

Dear Christopher,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Could you please advise how many days ago you have started the verification process? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Christopher,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.