The player from Sweden cannot withdraw funds from his account due to an ongoing routine review by the casino, which has lasted over two weeks. Despite having a verified account and previous successful withdrawals, he receives no timeframe or updates from support.
KungaSlottet Casino - Player is facing delayed withdrawals from account.
Amount: 156,820 kr
KungaSlottet Casino
Safety Index:HighSafety Index
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8.0
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Case summary
4 days ago
Public
Public
5 days ago
Hello,
I'm unable to make withdrawals from my account. The casino support tells me it's due to a routine review and that they will get back to me when the relevant department is done with it.
I've waited over two weeks now and the support just keep repeating the same thing when I ask them what's going on. That they can't give me any timeframe or answers other than that they will get back to me, but they never do.
My account is verified and I've made successful withdrawals before. Can you help me please.
Public
Public
4 days ago
Dear dawwe92,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KungaSlottet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long have you been a player of the casino and when exactly were your withdrawals restricted?
- Has the casino asked for any particular documents necessary for verification?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
