Kudos Casino - Player’s cashback bonus was cancelled.

My problem with the Casino stems from the casino's refusal to pay-over approximately 500.00 dollars in monthly Cash Back, ( Kudos ) rewards. 

I've been a player in good standing for years holding account with both iNetbet and Kudos Casino. I hold a Level 6 with Kudos Rewards Program which entitles me to 36% daily, 26% weekly and 18% monthly Cash Back.

Over the course of the past three years I have deposited a great deal of money between the two Casinos, ( Approx 30-40,000 maybe more ?? ) and have withdrawn less than 4500.00 in winnings.  

Subsequent to yet another long stream in loss, I contact Inetbet support via email and request my Inetbet account be closed. 

Having lost an approx 3000.00 for the month of November I decide I have had enough and In a subsequent email I make known, once I have collected the more than 500.00 dollars due and owing in Kudos Rewards for the month of November, I plan to close my account held with Kudos Casino and my reasons why. ( See Attached 11/23/2019 Email )

On 11/27/2019 my attempt to access my Kudos account is denied instructing I contact support which I did.  ( See Attached Email )

My request Kudos allow me access to my account, pay over the upcoming Kudos is met with resistance by the Casino, stating " Self Exclusion" as the Casinos reason for closing out my Kudos Account. furthered, by the Casino stating: " The Casino Reserves The Right To Deny/Void any Bonus, etc etc.."

I forward a copy of my correspondence wherein I make known my reasons, the basis for my request subsequent to collection of monthly kudos my account be closed. 

The casino claims " Self Exclusion" as it's reason for closing my account prior to my collecting my rewards.

I challenge the casino to produce any form of evidence thereby support the closing of my Kudos account without first paying over the cash back rewards due me for the month of November. 

Dear Whitney,

Thank you for contacting Casino Guru and bringing this issue to our attention. I’m sorry to hear about your negative experience. I looked at the conversations you had with the casinos and, to be honest, I can imagine why the casino rep had the impression that this was a gambling addiction case. However, I haven’t found a direct request for a self-exclusion. You asked them to close your account, which is a bit different. I will contact the casino and we will see how they reply. Please note there is no need to submit the same complaint repeatedly. It takes some time to process all the complaints, so please be patient. 

Best regards,

Peter 

I will not deny my frustration. Who wouldn't be frustrated losing thousands upon thousands of dollars but not one time has there been issue with my accounts.  

Kudos Casino continued to accept deposits after closing my Inetbet account. 

The Casino continued to accept my deposits after receiving notice of my intent, once i had received my monthly Kudos Rewards, planned to close my account held with Kudos Casino. 

The rewards due and owing the direct result of my loss for the month of November 2019. The fact I used Bitcoin as my method for depositing adds another 10 % boost to my monthly rewards . So, if you take my loss of 3000.00 dollars for November X's 18% ( level 6 monthly cash back rate ) ='s 540.00 dollars. Then the Bitcoin boost 3000.00 dollars X's 10% ='s 300.00 dollars for a total of 840.00 dollars cash back due. 

As you stated; Nowhere can it be found I state or use "Self Exclusion".

You assistance is appreciated and I am confident you will reach an equitable resolution to these matters. 

Thanks 

Good morning,

Having been informed of the aforementioned grievance brought forward by the complainant I have perused through the correspondence between ourselves and the player.

On November 23rd 2019 the player requested their iNetBet account to be closed, I have quoted this particular part of the email correspondence.

"Please close my account and under no circumstances are you to reopen it. Not if I ask, God above asks, do not reopen...  

I will close my Kudos account after i have lost the Monthly Kudos due and owing me. "

The following day, November 24th 2019, we then received another email from the player, in which he, stated that he would like his Kudos account closed, once again I have quoted this particular part of the email correspondence.

"Oh yeah, go ahead and close Kudos.. Wtf do I care about free money I am only going to lose ??? I dont."

Presented with this information the customer support team carried out the players request and closed it, taking on board the players recent correspondence the account was then placed in to self-exclusion.
 

That's a nice try however, I reserve the right to change my mind. I have opened and closed both accounts several times over the years and the casino never stated: self exclusion any of those times nor did the casino owe me 800.00 dollars in Kudos rewards. 

Nowhere can Self Exclusion be found.  

Sat 11/23/2019 3:46 AM

Please close my account and under no circumstances are you to reopen it. Not if I ask, God above

asks, do not reopen...

I will close my Kudos account after i have lost the Monthly Kudos due and owing me.

You can figure up how much ill receive, credit now and ill lose in a few minutes then you can close it

too or i will wait until first day of next month.

Once it's closed same deal, never reopen..

The percentage of player win is set to the point a player cant win shit..No, the RNG, it works fine, it

generates losing combinations without fail.

I can't, No I won't continue handed over my money with little to no chance to win. Thats exactly how

it is...

Enjoy my money until its gone, you will never see another dime from me.. If I were you, I couldnt live

with myself..

You have engaged in a course of conduct knowing the house edge is greater than Land based

Casinos, and other online gaming.

IS 

iNetBet.com Support

Whitney Ratliff

WR 

Sat 11/23/2019 10:42 PM

Good afternoon,

As you are aware I have been a player in good standing for many years. I play both Inetbet and

Kudos Casino.

I have recently requested you close my Inetbet account and as soon as I receive my monthly Kudos, I

plan to close this account as well.

Now I will tell you why:

1. RTG doesn't offer slots with preset Return to Player Percentages allowing you the Casino to

decide between, ( Unless manipulated by the Casino ) 91-95 and /or 97.5% return to player

percentages, which Inetbet does not publish for any of the RTG slot games nor does Inetbet publish

the flip side "House Edge"

2. Very Low "Hit Frequency", 3% if that..

3, Long Term Predictability, " The Law of Large Numbers", my time in play, support my contention

the actual percentage of return to my play is far less than the lowest Return to Player Percentage of

91%..I understand the longer i sit and spin the more I will lose over time but I lose every time and

that is where we have a problem.

4. Short Term Volatility- I have not one time Hit a Major Random Jackpot, or any type of large

winnings for that matter.

5. I have reported technical issues and years later I am still waiting for an answer. The games freeze

in mid-play. Lost connections during play.. Only to be told, "There's Nothing Wrong Here", Wtf... did

you think I expect you to openly admit a system malfunction or system failure ??

6. Inetbet doesn't hold a license to operate nor does Inetbet post RNG certifications.. Why ???

You look at things from my point of view.. Either the Universal :Language Mathematics, Theory of

Short Term Volatility, Long Term Predictability, The Law of Large Numbers, The Gaming Developing

Company 91-95 or 97.5 % RTP, somehow does not apply to me or I am the UNLUCKIEST Mother

Fucker on Planet Earth ????

Or the final possibility. most probable The Unlicensed, Unregulated No RNG Certification Publishing

Inetbet has engaged in a course of conduct designed to beat me out of my money.. Which is more

likely true ???

My only recourse, other than Never Depositing another dime, taking our opinion and beliefs and

posting them all across the Web which I intend to do.. That's not a threat.. Its a Fact.. You have the

right to rebut my contentions.. If you have the time and resources to dedicate to locating and

offering your rebuttal..

Good Day

Oh yeah, go ahead and close Kudos.. Wtf do I care about free money I am only going to lose ??? I

don't..

WR 

Followed by my email dated 11/27/2019 therein I state: 

Wed 11/27/2019 10:34 PM

You owe me my monthly Kudos, on roughly 3000.00 dollars losses and after doing the

math i expect Ill want to collect the more than 500.00 dollars owed me.. So, I'll be

expecting to see them and access them come the 2nd of December which if I'm not

mistaken is the first business day of the next month.

I do have the right to change my mind.. They are due and owing..

Whit Ratliff

WR 

Do you deny owing me the Kudos ?? Did I not deposit and lose approximately 3000.00 dollars for the month of November, 2019 ?? 

Did I not hold a Level 6 ??

Nowhere do I say "Self Exclude",  Actions speak much louder than words and yours speak volumes.. 

Lets not forget the fact the casino continued to accept my money on deposit. It just dawned on me you also owe me Kudos for week ending 29th of November as well. 

Sun 11/24/2019 1:52 AM

Hi Whitney,

Thank you for playing at Kudos Casino.

Your daily Kudos of $3.15 has been credited to your account is ready and waiting for you to

play.

Get in touch if you need anything at all, and don't forget to keep your eye out for your Weekly

Credit.

Kind Regards

Kudos Support

If I self excluded why didn't you close the account immediately and stop taking my money ?? Because ???

Next ???

I can't help but post this. If you haven't done enough already you wish to add insult to injury.

Tue 12/3/2019 7:05 AM

Dear Whitney,

It's Emily here from iNetBet.

I trust that this mail finds you well.

We have today credited your account at iNetBet with $50.00 as part of our Bonus Program.

Pete, 

They are not going to do what's right and honor my weekly and monthly rewards coupled with the Bitcoin boost. It's unfortunate but I am right. You see I take no pleasure in any of this. I would like nothing more than  to be wrong about Kudos Casino. I can accept having lost through fair gaming, and fair practices that is the risk i take when i first endeavor to play but I will not accept a loss due to unfair gaming or practices and that is exactly what happened. 

Actions speak louder than words and Kudos casinos actions and or failure to act speak volumes. I believe you agree with my position, I did not self exclude and should be allowed to play out the cash back due and owing. 

I appreciate you assistance.. Let me know if I am needed for additional comments.. 

Thank You 

Pete,

Where do I go from here ??? 

Dear Whit,

Thank you for the replies. We analysed the whole situation, but I'm there is not much we can do. You didn't exactly use the words "self-exclusion", but you clearly expressed it was urgent and permanent. It is clear the casino rep wanted to help you and considered this a gambling addiction case. You also asked to close the account in Kudos Casino and didn't want the bonus anymore. You are right that everyone can change their mind, but casinos take such matters seriously. The casino can offer you some sort of compensation, but it's not really obliged to. We can't penalize it for trying to help you. 

Best regards,

Peter

Let's stay on track. The issue here is I deposited approx 3000.00 dollars in November 2019, I am due my Kudos Rewards for the weekending November 29, 2019, Monthly Kudos Rewards for November , 2019 and Kudos Casino will not pay the cash back and I gave them a reason to hide behind when I got mad and popped off at the mouth. 

Anything other than that is crap.  

I appreciate your time and assistance. If nothing else, people who read this will draw their own conclusions and public perception is key in the online gaming industry I would think. So, that is that.. 

Thank You 

Hi Whit,

Thanks for the reply. Since we can't  penalize the casino I will close the case as "rejected". The casino won't get any black points, but it still will be published on our website and the other players will be able to read it. I'm sorry I couldn't be of more help. I wish you good luck in the future.

Best regards,

Peter