The player from Finland claims to have ranked on the leaderboard at Kryptosino casino but was suddenly prohibited from future participation and denied his €350 prize. He seeks assistance in retrieving the funds he believes he is entitled to.
Kryptosino Casino - Player’s winnings have been confiscated.
Amount: €350
Kryptosino Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 7h 11m 0s
Case summary
2 hours ago
Public
Public
yesterday
Translation
I was on the leaderboard at the Kryptosino casino, ranking fourth weekly and fifth monthly, with respective prizes of €100 and €250, totaling €350. When the weekly contest ended, I was suddenly informed that I am now prohibited from participating in the leaderboard in the future, and they refuse to pay me any of the €350 prize. I would like Casinoguru to help me get what rightfully belongs to me. Thank you.
Automatic translation:
Public
Public
yesterday
Dear Jarski88,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you ever won a prize from the leaderboard contest?
Has the casino informed you about the reasons for the prohibition and cancellation of the prize?
Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
16 hours ago
Translation
Hi, yes I have won free spins many times and they added those free spins to me correctly, but they refuse to pay those cash prizes. No. The casino has not informed me of the reason why I can no longer join the leaderboard, even though I have tried to ask many times. I sent you an email with screenshots of the conversation we had.
Automatic translation:
Casino Guru is examining the case
