Kripty Casino - Player’s account has been closed.

Hello, i have created account on Kripty deposited 100 usd with bonus and successfuly wagered it. After i had uploaded documents for verification. It seems that i had some issues with verification and i wrote about it to support. They said that they escaleted the issue to the relevant department. The next day i checked my email and found there the messase that my account is blocked. And also after that message i also got "successful verification" mail. But support said that my account blocked because of their "internal decision"

Dear zheaktuver,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're facing. To better understand your situation, I’d like to ask a few questions for clarification.

Could you please confirm if you used a VPN or any IP-masking software when accessing the casino website or registering your account?

Have you ensured that all the personal details in your profile (first and last name, date of birth, address, and country of residence) are accurate and match your identity documents?

Which documents did you submit for verification, and when did you send the most recent one?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I have not used IP-masking software or VPN.

They do not accept local passport, so i have uploaded international passport, but it is Ukrainian. But I live in Russia now. I have looked at their T&C they accept Ukranian and Russian players.

I had no chance to check anything, since my account was closed.

Please forward all the communication between you and the casino regarding your verification and the closure of your account to my email at veronika.l@casino.guru. Thank you for your patience and cooperation.

Dear zheaktuver,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, i have no communication with casino. Can you please invite casino representative?

Thank you for your cooperation. I can invite the casino representative to assist further, but before doing so, it would be helpful to gather as much relevant information as possible to support your case.

Could you please specify the type of bonus you activated and played with? Additionally, what was your account balance at the time of closure? Has the casino informed you about the status of your balance following their decision to block your account?

Your responses will help us determine the best approach for moving forward. Thank you again for your assistance.

Dear zheaktuver,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.