Kraken Casino - Player feels misled by a bonus offer.

They advertise everywhere, including on their own site, that you receive 150 no deposit spins just for registering and following their Telegram channel. I thought I would use this opportunity to give it a try and see how it is with them. But suddenly, they say that there is no bonus without a deposit—even if you manage to get a response from them after a lot of writing. On the Telegram channel, it said that I only needed to verify my phone number for it to work. Well, this morning it was supposedly verified, but there are still no games, and I'm not getting any response. To me, this is complete fraud, even if it's not yet about real money. Things like this really ruin the fun of online gaming 👎. I am totally frustrated and just wanted to report it. Sincerely, Thomas

Dear Tomsen71,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kraken Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide evidence of your claims?
• Have you ever deposited in the casino?
• Share the information in the form of screenshots here or submit any relevant proof to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomsen71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.