HomeComplaintsKraken Casino - Player feels misled by a bonus offer.

Kraken Casino - Player feels misled by a bonus offer.

Amount: ??

Kraken Casino
Safety Index:Very high
Submitted: 28 Oct 2024
Case opened Current status

Waiting for player to reply

3d 21h 55m 40s

Case summary

3 days ago

The player from Germany is frustrated with the casino's misleading promotion of 150 no-deposit spins for registering and following their Telegram channel. Despite verifying his phone number, he claims he still has no access to the games or the promised bonus.

Public
Public
4 days ago
Translation

They advertise everywhere, including on their own site, that you receive 150 no deposit spins just for registering and following their Telegram channel. I thought I would use this opportunity to give it a try and see how it is with them. But suddenly, they say that there is no bonus without a deposit—even if you manage to get a response from them after a lot of writing. On the Telegram channel, it said that I only needed to verify my phone number for it to work. Well, this morning it was supposedly verified, but there are still no games, and I'm not getting any response. To me, this is complete fraud, even if it's not yet about real money. Things like this really ruin the fun of online gaming 👎. I am totally frustrated and just wanted to report it. Sincerely, Thomas

Automatic translation:
Public
Public
3 days ago

Dear Tomsen71,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kraken Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please provide evidence of your claims?
  • Have you ever deposited in the casino?
  • Share the information in the form of screenshots here or submit any relevant proof to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Tomsen71 has 3d 21h 55m 40s to reply

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