Kosmonaut Casino - The player's balance disappeared.

I joined yesterday, after winning I began the withdrawal processes, I added all my verification documents and submitted the withdraw, the first withdrawal was rejected money went back onto my account no issue, then all my documents were approved was told I didn't need anything else and was a very easy processes, withdrawal submitted again and this time it was rejected and the money was not returned to my account.

Hello MatthewKi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kosmonaut Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Is your account currently still active?

Looking forward to your answer.

Regards,

Nick

Dear MatthewKi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.