Konung Casino - Player has never received his funds.

Jamás me an pagado es una porquería de lavado de dinero nomás no pagan no jueguen en este casino no le inviertan por que jamás les van a pagar , no inviertan en este casino , es una estafa nomás

Dear TonyRj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that you have never received your winnings, or it was a deposit refund?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

puros depósitos nada de retiros

I’m very sorry, but I still don’t understand what the issue is.

el problema es de que todo retiros a los declinan no sé si alcanzas a apreciar todos los amarillos que sean declarados pero todos los depósitos los reciben están en verde entonces mi pregunta es por qué no rechazan depósitos , por recomiendas casinos lacras , acaso recibes tu dinero de todas sus tranzas ahora se hacen los que no saben cuál es el problema , el problema es que no pagan y toda publicidad falsa es delito federal

Could you please confirm that you have successfully verified your account in the past? Did you receive any explanation from the casino why your withdrawal have been rejected? 

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. 

However, I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello TonyRj,

I looked at your complaint and will do my best to help you. I would like to invite Konung Casino into this conversation. Can you please specify what is the problem with player’s withdrawal? Why did you cancel player's withdrawals?

Dear TonyRj19,

we very much regret that you have problems with your cashouts. The payment to your card is declined. There can be many reasons for this and unfortunately we have no control over it. Please try an e-wallet as Skrill, Neteller or Ecopayz for your payouts, that should work you. Please keep in mind that you have to meet a wager of x3 before you can cashout your deposits. This is a norm for preventing money laundering. We do not intend to withhold your funds from you. Please keep contacting us if you need any help!

Kind Regards,

Daniil

Konung Casino

Dear TonyRj,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Claro que sí muchísimas gracias por haberme ayudado la verdad Este sí pude y hacer un retiro por el método de criptomoneda verdad Este sí pude retirar me gustaría que fuera pues ahora sí que de la manera como más sencilla de los directamente a mi cuenta bancaria no pero pues ya pude retirar entonces muchísimas gracias por haberme ayudado 👍

Dear TonyRj,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru