Konibet Casino - Player wishes to self-exclude from the casino.

I have a gambling problem and I have asked konibet to freeze my account several times in the past.

This time, I was able to unfreeze my account easily through the chat support, and I deposited again.

I have asked for permanent freezing many times so far, but when I inquired by e-mail this time, I was informed that "this site does not have a complete freezing process".

There is no point in having a freeze if it can be easily reopened, and it is not a solution for gambling addiction.

If I am able to make another deposit in the future, it will be a problem for my life.

I would like you to take measures so that I will not be able to reopen my account even if I contact you in the future.

Translated with www.DeepL.com/Translator (free version)

Dear vitamin,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://konibet.com/page/about/responsible-game:

"Are you playing too much? Sometimes the game will bring you happiness and wealth, the fact is that not every time you win, you must be aware of it when you lose. You must take responsibility for the game and do not bet on amounts you cannot afford. Understanding your gaming habits first is more important than betting continuously."

I would recommend sending an email including all the relevant information to support@konibet.com.  In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, vitamin, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I will now try to contact the casino and let them know about your issue.

We are still trying to get in touch with the casino. If we won't get any answer within the next 7 days, the complaint will be closed as unresolved.

Unfortunately, we coulnd't reach the casino for 2 weeks. The complaint will now be closed as unresolved, which could negatively affects the casino's rating. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru