Konibet Casino - Player’s winnings are confiscated.

On December 23rd, around 10 PM, I placed a $100 bet on the banker in Evolution Live Casino Baccarat A and won.

My balance became 200, and I requested a withdrawal of only 100.

Then, I received an email with the following message:

"Based on our investigation, we have identified fraudulent activities associated with your account.

This activity violates the fairness of the game, and unfortunately, your account will be frozen.

We have approved a refund of your $100 deposit as an exception."

As a result, I've only received 100.

They accused me of fraud, causing a $100 unpaid amount.

I demanded the payment via email, but I received a negative response.

Could you please help me recover the missing $100?

Dear sai1331,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you've faced with your withdrawal.

To better understand your situation and assist you further, could you kindly provide the following information:

• Could you clarify if the casino provided any specific details regarding the fraudulent activity they mentioned, such as what led them to believe there was fraudulent behavior?
• Did the casino provide you with any evidence or documentation regarding their investigation?
• Have you received any communication from the casino after your initial demand for the missing $100?
• Could you please share the full email exchange with the casino regarding this matter, including their response to your request for the remaining balance?

Please forward any relevant communication or documentation to petronela.k@casino.guru, as this will help us mediate the issue more effectively.

Your cooperation is crucial for us to proceed with your complaint and try to resolve this issue. Without your input, we may not be able to take the necessary steps to assist you.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an extremely high volume of complaints, we kindly ask for your patience. While we aim to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you happy holidays!

Hi sai1331,

To help us better understand the circumstances and assist you effectively, could you kindly provide some additional details about your gameplay?

• Can you describe the strategy you used while playing Baccarat on December 23rd?
• How many bets did you place during that session, and what were the amounts?
• Was this your first session with the casino, or had you played before?
• Did you encounter any unusual behavior or issues during the game that you think could be relevant to the situation?
• Could you provide any further communication or details you received from the casino regarding the alleged fraud?

Your answers will help us evaluate the situation and assist you in addressing the issue.

Thank you in advance, and I look forward to your reply.