Konibet Casino - Pelaajan voitot takavarikoidaan.

On December 23rd, around 10 PM, I placed a $100 bet on the banker in Evolution Live Casino Baccarat A and won.

My balance became 200, and I requested a withdrawal of only 100.

Then, I received an email with the following message:

"Based on our investigation, we have identified fraudulent activities associated with your account.

This activity violates the fairness of the game, and unfortunately, your account will be frozen.

We have approved a refund of your $100 deposit as an exception."

As a result, I've only received 100.

They accused me of fraud, causing a $100 unpaid amount.

I demanded the payment via email, but I received a negative response.

Could you please help me recover the missing $100?

12/23 22時頃、エボリューションライブカジノバカラＡでバンカーに＄100賭けて勝ちました。

残高が200となり、100のみ出金申請しました。

そうしたら、メールで下記に案内が届きました。

「当社の調査により、ご利用のアカウントで不正行為が発見されたことをお知らせいたします。

この行為はゲームの公平性に反するものであり、残念ながらアカウント凍結となります。

また、ご入金いただいた$100については、特例として返金を承認しました。」

との事で100しか受け取れていません。

不正と難癖を付け、100未払いです、

メールで支払いを要求しましたが、ダメとの返事です。

お手数ですが、不足分の＄100の回収に協力お願いします

Dear sai1331,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you've faced with your withdrawal.

To better understand your situation and assist you further, could you kindly provide the following information:

• Could you clarify if the casino provided any specific details regarding the fraudulent activity they mentioned, such as what led them to believe there was fraudulent behavior?
• Did the casino provide you with any evidence or documentation regarding their investigation?
• Have you received any communication from the casino after your initial demand for the missing $100?
• Could you please share the full email exchange with the casino regarding this matter, including their response to your request for the remaining balance?

Please forward any relevant communication or documentation to petronela.k@casino.guru, as this will help us mediate the issue more effectively.

Your cooperation is crucial for us to proceed with your complaint and try to resolve this issue. Without your input, we may not be able to take the necessary steps to assist you.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an extremely high volume of complaints, we kindly ask for your patience. While we aim to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you happy holidays!

Thank you for your assistance.

It just said that it was fraudulent activity, but no specific details were stated or pointed out.

About fraud

In the first place, it is impossible for users to identify fraud or winnings in Evolution Live Baccarat.

After a reminder for unpaid 100 yen, the only response I received was the following:

Regarding this matter, the relevant department has refunded the $100 you paid as an exception.

Any unclaimed rebate bonuses and winnings on that deposit will be forfeited.

thank you

お世話になります。

不正行為とだけで具体的な内容は記載、または指摘されていません。

不正について

そもそもエボリューションライブ、バカラで、ユーザー側から不正、または当たりを特定する事は不可能です。

100未払い催促後の、回答は下記のみです

この件に関して、関連部門より特例として、ご入金いただいた$100を返金させていただきましたが、

未獲得のリベートボーナスおよび当該入金額で得た勝利金について、没収されることとなります。

よろしくお願いします

Hi sai1331,

To help us better understand the circumstances and assist you effectively, could you kindly provide some additional details about your gameplay?

• Can you describe the strategy you used while playing Baccarat on December 23rd?
• How many bets did you place during that session, and what were the amounts?
• Was this your first session with the casino, or had you played before?
• Did you encounter any unusual behavior or issues during the game that you think could be relevant to the situation?
• Could you provide any further communication or details you received from the casino regarding the alleged fraud?

Your answers will help us evaluate the situation and assist you in addressing the issue.

Thank you in advance, and I look forward to your reply.

Thank you for your assistance.

I think this bet was a winning bet with $100 Banker.

I think I played once that day. (I can't log in, so I'm not sure exactly) But it's possible that I bet $50 and lost. I might have bet $100 after that.

There are hundreds of baccarat games at this casino.

There is no particular strategy, but we occasionally play doubling games for the above purposes.

Thank you very much.

お世話になります。

この賭けは、＄100　バンカーで当たりだったと思います。

この日の遊戯は1回だと思います。（ログインできないため、正確には不明です）が可能性としては＄50賭けてはずれ。その後＄100賭けているかもしれません。

このカジノでのバカラゲーム回数は数百は有ります

特に戦略は有りませんが、上記用に倍々ゲームはたまに行います

よろしくお願いいたします。

Hi sai1331,

I’m sorry for the delayed response to your complaint.

• If I understand correctly, you mentioned playing a $100 Banker bet, and possibly a $50 bet before that. Could you confirm if you only played one or two games that day, or if there were other games involved?

Additionally, I still need some clarification on a few points from my previous message:

• Was this your first session with the casino, or had you played before?
• Did you encounter any unusual behavior or issues during the game that could be relevant to your situation?
• Could you provide any further communication or details you received from the casino regarding the alleged fraud?

Your cooperation is crucial for us to move forward with your case and work toward a resolution.

Thank you in advance for your reply.

Thank you for your assistance.

I can't log in so I can't check the history.

I remember making only one bet of $100 that day.

お世話になります。

ログインできないので、履歴は確認できませんが

その日は＄100の賭けを１回のみ、だと記憶しています

Hi sai1331,

Thank you for your reply and for providing more information.

I understand that you're unable to check your game history due to login issues. However, I still need some additional details to proceed effectively with your case:

• Was this your first session with the casino, or had you played there previously?
• Did you encounter any unusual behavior or issues during the game that could be relevant to your situation?
• Could you provide any further communication or details you received from the casino regarding the alleged fraud?

Your answers to these questions are important in helping us address your complaint and work toward a resolution.

I look forward to your response and appreciate your cooperation.