Kong Casino - Player’s account is inaccessible with delayed withdrawal.

I have won £800 on kong casino after depositing £250. They have asked for passport photo but will not accept it, now I cannot even get onto the website? To log in. I am so confused I have never had an issue like this elsewhere. I have now looked on trust pilot and the reviews are terrible. Please, if someone could help? What do I do?

Hello Rosaxxxx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kong Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Rosaxxxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.