The player from the United Kingdom won £800 at Kong Casino but faces issues withdrawing the funds due to the casino not accepting his passport photo for verification. Additionally, he is unable to access the website to log in.
Kong Casino - Player’s account is inaccessible with delayed withdrawal.
Amount: £800
Kong Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
0d 13h 21m 22s
Case summary
1 week ago
Public
Public
2 weeks ago
I have won £800 on kong casino after depositing £250. They have asked for passport photo but will not accept it, now I cannot even get onto the website? To log in. I am so confused I have never had an issue like this elsewhere. I have now looked on trust pilot and the reviews are terrible. Please, if someone could help? What do I do?
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2 weeks ago
Hello Rosaxxxx,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kong Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
1 week ago
Dear Rosaxxxx,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Rosaxxxx has 0d 13h 21m 22s to reply
