Kong Casino - Player faces login and withdrawal issues.

Haven't been able to log in changed password hundreds of times they send links which don't work I sent documents to withdraw draw 50.00 which won't get verified I keep getting same emails and no money or can't long in

Dear carolinedore,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that £50 is being held in your casino account?
• Could you please advise if you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear carolinedore,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.