Koi Spins Casino - Player's account has been reopened.

i have requested to permanently close my account due to being a gambling addict and they repeatedly reopened my account allowing me to continue to gamble this is not responsible they call they email they text this is harassment how this casino constantly contacts you when know you have a problem and when asked why my account keeps reopening they informed me the account can never be closed which is crazy

Dear nicodemousful,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the T&Cs and I found this:

"11.7. A self-exclusion made via support is valid for 30 days from the blocking date."

Please, forward me your self-exclusion request together with any other relevant communication between you and the casino. My email address is kristina.s@casino.guru, or alternatively, post it here.

Also, could you please clarify the dispute value (£170)? Is this the amount of money you deposited after sending the first self-exclusion request?

I will be waiting for your reply patiently.

Best regards,

Kristina

Yes that is the dispute amount

?

Thank you for your reply, nicodemousful. Do you currently have access to your casino account? Could you please forward me a deposit receipt of the deposit you made after this request?

Additionally, if there is any other relevant communication between you and the casino, please forward it as well.

No but I have email confirmation of payments

Could you please forward them to me?

They continue to allow me to use their casino call every day tempting me knowing I have informed them I have a gambling addiction.This casino doesn’t care if you have a gambling problem.Action needs to be taken to safe guard addicts

Thank you very much nicodemousful for your reply. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear nicodemousful,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Don’t both they are not worth it they don’t care close the case

Hi nicodemousful,

are you sure? Could you confirm that you want us to close the case? I believe it is worth extra 7 days if they at least reply but I will certainly respect if you do not want to continue with the process.

Yes and close my account and complaints

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.