Koi Casino - Player has experienced a technical glitch while playing.

Playing book of ra 6. Game crashed multiple times.

Reloaded game each time, my bet was the same amount each time it reloaded "£2.00"

On the last time it crashed it automatically went to max bet "£40.00' I wasn't even aware of this when spinning as the game didn't seem it was set up to be used on a mobile device, so I couldn't see the bet size on my mobile screen.

Spoke to the chat, and they just told it's own fault.

Dear Roospoo2398,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident. How much was the max bet deducted from your active balance, please?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Roospoo2398,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.