Koi Casino Review

Name: Koi Casino Review
Item: Koi Casino
Rating: 7.8
Author: Ayberk Ayan

7.8/10Safety Index Above average by Casino Guru

Browse recommended casinos

Koi Casino Review

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Find on Google

Show company details

Payment methods

Show all (35)

Withdrawal limits

per month

Can$300,000

per day

Can$10,000

Owner Njord Ventures B.V.

Established 2021

Estimated annual revenues

> $1,000,000

Licensing Authorities

Estonia
Curaçao (ANT)

OverviewBonusesUser reviews7Safety Index explainedDiscussion8Payment methods35

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Koi Casino Review

We've thoroughly reviewed Koi Casino and gave it an Above average Safety Index. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Koi Casino is related to other online casinos listed below, its rating is also influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Koi Casino is a medium-sized online casino revenue-wise. However, it's a part of a big group of related casinos with high combined revenues. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found no relevant complaints about this casino.

There are also some unfair Bonus Terms and Conditions, which might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Koi Casino has an Above average Safety Index. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting an even higher rating from us. Even despite that, you can expect this casino to be a good place to play at.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (35)

Withdrawal limits

per month

Can$300,000

per day

Can$10,000

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (6)

English customer support

All languages (6)

English live chat

All languages (6)

Game providers
Show all (68)
Game providers (68)

CASINO SCREENSHOTS

Positives

High withdrawal limits (10000€/day)
Deposits by cryptocurrencies are accepted
Live dealer games are available
Live chat support is available 24/7
Nice website

Negatives

Limited responsible gaming options
Fees are associated with some payment methods

Interesting facts

Currency added to casino account automatically based on player’s country
Small international casino
Live chat support uses the auto-translate feature for some languages
All deposits need to be wagered 1x before withdrawal

Author & Guarantor: Ayberk Ayan Last updated: 20 Mar 2024 Anything incorrect or missing? Let me know

Koi Casino bonuses

Browse all bonuses offered by Koi Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews of Koi Casino

This is a place to share experience with Koi Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 7 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

pasi1972

Visitor

• 3 months ago

the return percentages of this casino are really low. I have played in many casinos the same games as in this casino. rtp on average only 30 percent. so beware of this casino. the Estonian license does not guarantee honesty. monitoring is non-existent. every time you play, there is some evidence against the casino.

rtp low in games
rtp alhainen peleissä
discharge takes hours
kotiutus kestää tunteja

T1mpst1r

Unregistered user

• 1 year ago

Made a Deposit and the transaction "failed" checked my bank and it was processing, they said it would automatically bounce back to me. 3 weeks later still waiting for my refund or even a reply via email.

Scamming Delay site

Koi Casino

Hi T1mpst1r! We are sorry to hear that your experience with us has not been pleasant and we would like to apologize for that. We have looked into the matter and it is now resolved. Our customer service will contact you shortly. Once again, we are very sorry about the problem. Have a great weekend!

Nuts666

Junior Apprentice

• 1 year ago

No responsible gaming tools at all. Or they are hided very well. Some of the games from play'n'go RTP have lowered to sick level. Under 92%. Be aware!

Good customer service

Low RTP'S
Responsible gaming tools

Koi Casino

Hi Nuts666!

Thank you for the feedback provided,

Please find further information on our responsible gambling page that is available on our website; https://www.koicasino.com/en/page/responsible-gaming

We offer a loss limit for our players, you can easily request this by contacting our livechat available 24/7 in multiple languages, as well as emailing us to support@koicasino.com

RTP is as per per game, you can find further information always in game-info.

Should you have any further questions regarding this, or other matters, do not hesitate to get in touch with us!

Reio

Unregistered user

• 1 year ago

Very bad site! You get vashback but they dont pay it out ever u do ur wagering! Never play on this site!!!

Koi Casino

Hi Reio,

Thank you for the feedback provided,

We are sorry to hear cashback has not been up to your expectations.
Please note that whilst we do have x10 wagering on cashback, it is very small and easy for player to complete, this is amongst others to prevent fraudulent activity.
Also please note that we payout cashback daily, not weekly as majority of online casinos. This means that should you win big, the upcoming days your cashback will be credited as usual, not next week where your winnings would be deducted from total cashback amount. We also pay cashback to our winners the next day in form of free spins!

Should you have any questions regarding the cashback or other matters, you are always welcome to contact our customer support at support@koicasino.com that is available 24/7 in multiple languages.

Eetu

Novice

• 2 years ago

The long processing time takes place at the Moth Casino

Koi Casino

Hi Eetu!

Thank you for asking! I answered on that side of the discussion, but I'll post it here.
For transfers made via the online bank, it only takes a few minutes for the transfer to appear in your own account. KoiCasino aims to accept withdrawals within about 4 hours after submitting a withdrawal request. Of course, this can vary from time to time. And possible changes of payment intermediary can affect processing times and transfer times.

ItsAkitza

Unregistered user

• 2 years ago

The worst casino ever € 100 must be at least that you can withdraw money, it can take several days to withdraw

Koi Casino

Hi ItsAkitza!

Thank you for your feedback! We are sorry to hear that you had a negative experience at our casino. We understand that long withdrawal times are frustrating and thus KoiCasino usually processes withdrawals within a few minutes.

The minimum withdrawal amount has decreased since your experience, and nowadays the minimum amount is 20 euros.

If you have any questions, you are always welcome to contact our customer service at support@koicasino.com, which is available 24/7 every day of the year.

Hamsivi

Unregistered user

• 2 years ago

Basic Curacao casino which delays withdrawals ... There really is no pay and play casino and no withdrawals come in 15min because the processing time is reportedly not even defined and they are handled manually.

Very slow housings
Erittäin hitaat kotitukset

Koi Casino

Hi Hamsivi,

Thank you for your feedback,

In no case do we delay withdrawals, but we naturally process everything as quickly as possible to the player's account.
In some cases, such as for big wins, the game rounds may be checked with the game provider to prevent dishonest activity. This is normal practice in all casinos.
Withdrawals are processed very quickly, and on average the player sees the funds in less than 15 minutes, almost always immediately.

Please also note that we no longer operate under a Curacao license, but under a more regulated and more reliable gaming license issued by the Estonian Customs Board.

If you have any questions regarding this or other matters, you can always contact our customer service, which serves you 24 hours a day, every day of the week.

Have a fun day!

Safety Index of Koi Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Koi Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.8/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Complaints about Koi Casino and related casinos (13)

13All0Opened0Not solved2Solved11Rejected

Complaints directly about Koi Casino

Resolved Our verdict

Case closed

Disputed amount: €200

Player believes that their withdrawal has been delayed.

The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Player stopped responding

Disputed amount: £425

Player has experienced a technical glitch while playing.

The player from the United Kingdom has experienced a technical problem while playing. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 07 May 2022